COVID-19 Policies

COVID-19 Policies

For everyone’s safety, all clients of Poochies Paradise Spa must adhere to the following procedures, please read thoroughly.

If you or someone you’ve been close to is sick or have travelled out of the province within the last 2 weeks, please do not come in and we will reschedule your appointment.

REGARDING BOOKING AN APPOINTMENT:

  • NO walk-ins available, please call or email to book poochiesparadiseinfo@gmail.com
  • If you need to change or cancel your appointment, please give us at least 48 hours notice or there will be a cancellation fee of 50% of the grooming cost

COMING IN FOR YOUR GROOMING APPOINTMENT:

  • Please give your pet a chance to relieve themselves before their appointment
  • If someone is in the lobby, please WAIT outside until they have left to enter – only 1 person in the lobby at all times
  • You MUST be on time, if you are late for more than 10 minutes, your appointment will be considered CANCELLED and you will need to pay a cancellation fee of 50% the groom cost. If you are early, please wait in the car as we will not accept your pet until your appointment time to minimize foot traffic and the amount of time your pet stays at the shop
  • All dogs coming in MUST be on a leash and harness/collar, we will not be retrieving pets from people’s arms, cats must be brought in a carrier
  • HOOK your dog’s leash onto the hook in our front lobby, once you leave we will come out to retrieve the dog from the hook
  • We are accepting payments with Debit, Mastercard, Visa, or cash. E-transfers to poochiesparadiseinfo@gmail.com will also be accepted prior to pickup.

PICKING UP YOUR PET:

  • Please pick up your dog as soon as possible or within 1 hour of our call
  • Do not come in before we call you to pick up your pet
  • When you arrive, we will release the dog without their leash into the lobby, their leash will be placed in a bin in the lobby for you to pick up, verify it is your pet’s leash before you leave

We will be sanitizing all contacted surfaces after you leave in preparation for the next client, hand sanitizer is also available at our lobby for you to use.

Going forward we STRONGLY suggest pre-booking your appointments in 4-6 week intervals. Thank you for everyone’s patience and cooperation during this time as we play our part in keeping our clients safe.